1. What Does This Privacy Policy Mean?
Through this Privacy Policy (hereinafter referred to as the “Privacy Policy”), Seal Group, UAB (hereinafter referred to as the “Company”, “we”, “us”) informs visitors (hereinafter referred to as the “Visitor”, “you”) about how we process your personal data when you visit our website www.hocus.lt (hereinafter the “Website”) and our mobile application “Hocus”, which can be downloaded from the App Store, Google Play, and AppGallery (hereinafter the “Application”).
The Company processes your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”) and other applicable data protection legislation.
The controller of your personal data is Seal Group, UAB, company code 306194807, registered office address: Mėnulio g. 11, LT-04326, Vilnius, tel. +37069527777, e-mail: [email protected] .
The controller of customer personal data for the cleaning centers located in Vilnius at the following addresses: Ozo g. 18, PC “Ozas”, parking level -1; J. Kubiliaus g. 16, “Ogmios miestas”; Konstitucijos pr. 26, “Forum Palace”; Saltoniškių g. 9, PC “Panorama” underground parking, level -1; Lvivo g. 25, “3 Burės” business center underground parking — is UAB 4Cars, company code 305915670, Mėnulio g. 11, LT-04326, Vilnius, tel. +37069527777, e-mail: [email protected] .
You may contact our Data Protection Officer by e-mail at [email protected] .
2. What Information Do We Collect?
When you visit our Website or use our Application, register for our services, or contact us by e-mail or telephone, we may collect the following information:
- information you provide when registering on the Website and/or in the Application, including but not limited to your first name, last name, residential and correspondence address, e-mail address, telephone number, vehicle make and model, registration number, and other information related to the services ordered (information on active and inactive services, the name of the reserved service, the chosen cleaning center, date and time of reservation, notes attached to the reservation, history of services ordered, and other information about the services);
- payment information, including but not limited to payment card details, payment date and time, payment amount, invoices and information contained therein, and payment history;
- information on how you use our Website or Application;
- information about your computer and your visits to and use of the Website and/or Application, as well as other browsing information, including data about your device, your IP address, referring URL, date and time of connection to the Website and/or Application, and other information collected via cookies, as described in Section 3 of this Policy;
- any other information that you may provide to us at any time while using our Website and/or Application, using our services, or communicating with us.
3. Cookies
A cookie is a small text file that is stored on your device when you visit a website. We use cookies to ensure the proper functioning of the Website and/or Application, to make them operate more efficiently, and to enhance your user experience.
To analyze the use of this Website and/or Application, we use “Google Analytics” and other similar analytical tools. These tools generate statistical and other information about website usage based on cookies stored on users’ computers. The information collected regarding visits to the Website is used to compile reports on its usage. This information is stored by Google or another service provider.
We also use cookies to recognize you as a returning visitor to the Website. The description of cookies, updated by Cookiebot, is available here: […]
If you wish, you may control and/or delete cookies. More detailed information is available at aboutcookies.org or allaboutcookies.org . Most browsers allow you to reject all non-essential cookies, and some browsers allow you to reject only third-party cookies. You may use these options; however, please note that blocking all cookies may have a negative impact on the use of this Website, and without cookies you may not be able to use all services provided on the Website and/or in the Application.
4. Purposes and Legal Grounds for Processing Your Personal Data
The personal data we collect are used exclusively for the purposes set out in this Privacy Policy. We process your personal data for the following purposes:
1) To enable you to use our Website and/or Application and the services provided therein
For this purpose, we process the personal data you provide when registering on the Website and/or Application, including your first name, last name, residential and correspondence address, e-mail address, telephone number, vehicle make and model, registration number, and other information about the services you order (such as information about active and inactive services, name of the reserved service, selected cleaning center, date and time of reservation, notes to the reservation, and other information necessary to provide services).
We process this data in order to perform a contract with you (Article 6(1)(b) GDPR).
2) For preparing and sending reports and invoices to you, as well as for managing debts and collecting payments
For these purposes, we process your personal data, including your first name, last name, services ordered, payment details (including payment card information, payment time and date, payment amount, invoices and related data, payment history, and other payment-related information).
The processing is necessary for the performance of a contract with you (Article 6(1)(b) GDPR).
3) For sending informational messages and correspondence
For this purpose, we process your personal data, including your name, surname, e-mail address, and other information you provide when communicating with us.
We process this data either to perform a contract with you or based on our legitimate interest in managing your inquiries (Articles 6(1)(b) and 6(1)(f) GDPR).
4) For improving the Website and/or Application
For this purpose, we collect your personal data, including information about your computer, visits, and use of the Website and/or Application, browsing details such as device information, IP address, referring URL, access time and date, and other cookie-generated data.
We process this information based on our legitimate interest in ensuring a high-quality user experience and improving our Website and/or Application to meet your expectations (Article 6(1)(f) GDPR).
5) For sending our news and other information related to our services via e-mail or other means for direct marketing purposes
For direct marketing purposes (including newsletters, promotional messages, and other marketing activities), we process your personal data such as your e-mail address, telephone number, and information about your service history, based on your consent (Article 6(1)(a) GDPR).
You may withdraw your consent to receive such news and information at any time by notifying us by e-mail or changing your account settings.
When we send direct push notifications in the Application, you may opt out of such notifications by managing your Application settings.
If we hold your personal identification number, we will not use it for direct marketing purposes.
6) When we need to assert, exercise, or defend legal claims
If we become a party to legal proceedings involving you or need to defend our legitimate interests otherwise, we may process your personal data, including all relevant information mentioned above, accounting and legal documentation, legal correspondence, and any other information you have provided or that we have collected while providing services to you.
We process this data based on our legitimate interest to establish, exercise, or defend legal claims (Article 6(1)(f) GDPR).
Please note that when the legal basis for processing your personal data is the performance of a contract or a legal obligation, you must provide us with the specified personal data.
Failure to do so will prevent us from allowing you to use our Website, Application, or related services.
5. Data Disclosure
We use IT service providers, customer service call centers, marketing message distribution providers, and customer experience improvement service providers who assist us in providing and maintaining service quality.
These companies process your data only under our instructions and on a contractual basis, and they may not use your data for their own purposes.
When you make online payments, your data are transferred to financial institutions that process such data for their own purposes.
Data generated by cookies may also be transferred to other data controllers that process such data independently, such as Google, Facebook, and Hotjar.
Please note that these recipients, although established within the EU, may further transfer data outside the EU, e.g., to the USA.
We also transfer data to Google for evaluating users’ consent or refusal to use cookies or app identifiers and for obtaining related analytics necessary for improving our Website and/or Application (more information about such processing and transfer can be found [here]).
Other cases in which we may disclose your data include:
- where required by law;
- to protect our rights or interests (including disclosing your data to third parties such as lawyers, auditors, or debt collection agencies);
- when intending to sell part of the Company’s business or assets by disclosing your personal data to a potential buyer;
- after the sale of the Company or a substantial part of its assets to third parties.
We may also disclose your personal data to other group companies for internal administrative purposes.
Group companies and their contact details are listed at www.seal.lt.
Our Website and/or Application may contain links to third-party websites (including partner sites).
We accept no direct or indirect responsibility for the content, accuracy of information, or opinions expressed on such websites, nor for the quality of goods or services offered therein.
6. Your Rights
- Right of access – You may submit a written request (by post, e-mail, or in person at our office) to obtain information about whether we process your personal data and, if so, to access such data.
- Right to rectification – You may submit a written request to correct inaccurate personal data relating to you. Considering the purposes of the processing, you have the right to request that incomplete personal data be completed, including by providing a supplementary statement.
- Right to erasure (“Right to be forgotten”) – You have the right to request that we erase your personal data. However, in certain cases, we may refuse to exercise this right based on the exceptions provided in data protection legislation.
- Right to restriction of processing – You have the right to request that the processing of your personal data be restricted. When processing is restricted, we may process such data (except for storage) only with your consent or for the establishment, exercise, or defense of legal claims, or to protect the rights of another person, or for reasons of public interest.
- Right to data portability – You have the right to request that we transfer your personal data to another data controller, where technically feasible.
- Right to object – You have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data where we rely on legitimate interests as a legal basis, as described in Section 4 above.
- Right to withdraw consent – When we process your data based on your consent under Article 6(1)(a) of the GDPR, you have the right to withdraw your consent at any time.
For push notifications in the Application, you may withdraw your consent through your Application settings.
7. Automated Decision-Making, Including Profiling
Based on previously ordered service data (nature and history), if the Company has the technical capacity, we may automatically suggest purchasing additional services that are typically ordered by customers with similar profiles or compile targeted advertising lists of potential recipients for relevant promotional offers.
This process is known as profiling and is performed only when you have given your explicit consent.
8. How and Where to Contact Us Regarding Data Protection
If you believe that your rights as a data subject have been or may be violated, please contact us at [email protected].
You can contact the Company’s Data Protection Officer regarding any questions related to the processing of your personal data and exercising your rights by e-mail at [email protected].
You also have the right to lodge a complaint with the State Data Protection Inspectorate,
L. Sapiegos g. 17, Vilnius, tel. +370 5 271 2804, +370 5 279 1445, e-mail [email protected].
More information is available at https://vdai.lrv.lt.
9. Personal Data Retention Period
Information collected through cookies is retained as specified in Section 3 of this Privacy Policy.
Other personal data will be processed for 38 (thirty-eight) calendar months from the date of your last login to the Website and/or Application, or from the last use of a service provided by the Company.
We reserve the right to retain your personal data for a longer period where required by applicable laws.
10. Changes to the Privacy Policy
We may update or modify this Privacy Policy at any time.
The updated or modified Privacy Policy shall take effect from the date of its publication on our Website and/or Application.
You should periodically review this Policy to ensure that you are satisfied with its current version.
When we make significant changes, we will notify you by posting them on the Website and/or Application.
You can refer to the “Last Updated” date below to see when this Privacy Policy was last revised.
11. Contact Information
If you have any questions regarding the information provided in this Privacy Policy, please contact us using the details below — by e-mail or by registered mail:
UAB “Seal Group”
Company code: 306194807
VAT code: LT100016598710
Address: Mėnulio g. 11, LT-04326, Vilnius
Tel. +37069527777
A/S […] Swedbank, AB
E-mail: [email protected]
4Cars, UAB
Company code: 305915670
VAT code: LT100014521519
Address: Mėnulio g. 11, LT-04326, Vilnius
A/S LT297300010169569502, Swedbank, AB
Tel. +37069527777
E-mail: [email protected]
Last update of the Privacy Policy: August 1, 2025